clients

A Face-to-Face Meeting Gets a Contract Signed

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I just put together a bid for a potential customer.  He found me through my website, which is cool because that lets me know local people are finding us on the internet.  That’s huge. So I went out to the prospect’s condo a few days ago.  This guy is not a referral, so I don’t [...]

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Are You Making Your Clients Feel Warm & Fuzzy?

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Do the people who’s homes you work in feel just as excited about their project as you feel about working there for them? Do they look forward to seeing your crew show up on time in the morning? Do the homeowners appear giddy with glee when you explain the procedures for the next work day? [...]

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Slow Down…

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So, I got the contract signed with the homeowner and they are spending big mucho-lottah.  I sold my last job fully prepared and knowledgeable; clients love this kind of stuff!  Photo: tell.fll.purdue.edu I fully tailored their contract to hashed out agreements and ideas with them; they are on-board for a project start date: Monday.  Today [...]

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Questions, Questions, Questions…

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A contractor got a laundry list of questions from a prospective client.  They were posted on the Contractortalk forum: Member Heritage said: Too good not to share To make a very long story short…here is one of my prospective clients. We haven’t signed anything yet but since they had concept drawings for their reno & [...]

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Pesky Homeowner Peaks Over My Shoulder

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Today was different.  A customer hired us to paint (2) – 10′ x 12′ back bedrooms, and install crown molding.  We advised the homeowners that any loose items should be either removed from the room or if items should stay, could they please move them to the center of the room as much as possible. [...]

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Where Is My Competition?

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This spring will be a good season for contractors.  The writing is on the wall.  The recession is finally somewhat over and folks are starting to prepare for renovations to their homes. People are staying in the homes they own longer.  The banks aren’t making the easy loans anymore.  Instead of shopping for larger homes, [...]

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My Client Wants To Get Their Own Materials!

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I have a client that wants to remodel a small bathroom.  It is actually the second bath in the house, downstairs.  I went by Monday for our scheduled appointment.  The homeowners want to enlarge the sink area in this bathroom by knocking out a back wall.  There is an existing bedroom closet behind the wall, [...]

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Getting In Front Of The Right Customers

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I prefer to work for clients that want quality work done to their homes as opposed to clients that are more focused on the prices that others charge.  There will be little red flags that pop-up during the interview that tell me which type of customer I am dealing with. “It’s all about the benjamins…” [...]

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Body Language: Sell Yourself Before You Sell Your Company

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Have you ever noticed how some people you warm up to immediately after meeting with and others — something just wasn’t quite right about them.  You can’t put your finger on why you feel this way.  The short answer?  Inherent survival instincts. I believe we are all born with survival instincts that are passed on [...]

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How To Get Your Clients To Love You

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We all need repeat customers and referrals that can be created from excellent service.  This is how great remodeling and construction companies stay in business.  Being viable and relevant.  It is imperative to constantly search out new prospects for your business.  A major focus of any marketing push should be to get your previous clients [...]

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