customers

Customer Wants a Full Price Breakdown…

I took a sales call to do work on a home in a nearby residence. The guy I went to see owns the home in a beautiful neighborhood 15 miles away. He wants me to fix some drywall from a busted pipe that burst during the winter, install a new high-efficient toilet in the bathroom [...]

Contractors Are Buying Supplies And Then Returning Them

Here’s the deal: some contractors are buying extra supplies on jobs and returning them for gift cards. But, I have to say that this news reporter is reporting a story with only half the information. They need to track down the contractor and get his version of the story. Then these videos can be looked [...]

A Face-to-Face Meeting Gets a Contract Signed

I just put together a bid for a potential customer. He found me through my website, which is cool because that lets me know local people are finding us on the internet. That’s huge. So I went out to the prospect’s condo a few days ago. This guy is not a referral, so I don’t [...]

Are You Making Your Clients Feel Warm & Fuzzy?

Do the people who’s homes you work in feel just as excited about their project as you feel about working there for them? Do they look forward to seeing your crew show up on time in the morning? Do the homeowners appear giddy with glee when you explain the procedures for the next work day? [...]

Slow Down…

So, I got the contract signed with the homeowner and they are spending big mucho-lottah. I sold my last job fully prepared and knowledgeable; clients love this kind of stuff! Photo: tell.fll.purdue.edu I fully tailored their contract to hashed out agreements and ideas with them; they are on-board for a project start date: Monday. Today [...]

Pesky Homeowner Peaks Over My Shoulder

Today was different. A customer hired us to paint (2) – 10′ x 12′ back bedrooms, and install crown molding. We advised the homeowners that any loose items should be either removed from the room or if items should stay, could they please move them to the center of the room as much as possible. [...]

Contractor Tips Are Great!

Jim Kirkland gives some pretty good tips about contracting. I thought I’d post it because I felt a hallelulah moment. They are also hawking a software program towards the end. I didn’t pay too much attention to that! Here’s the video~ Bookmark on Delicious Digg this post Recommend on Facebook share via Reddit Share with [...]

My Client Wants To Get Their Own Materials!

I have a client that wants to remodel a small bathroom. It is actually the second bath in the house, downstairs. I went by Monday for our scheduled appointment. The homeowners want to enlarge the sink area in this bathroom by knocking out a back wall. There is an existing bedroom closet behind the wall, [...]

Getting In Front Of The Right Customers

I prefer to work for clients that want quality work done to their homes as opposed to clients that are more focused on the prices that others charge. There will be little red flags that pop-up during the interview that tell me which type of customer I am dealing with. “It’s all about the benjamins…” [...]

Body Language: Sell Yourself Before You Sell Your Company

Have you ever noticed how some people you warm up to immediately after meeting with and others — something just wasn’t quite right about them. You can’t put your finger on why you feel this way. The short answer? Inherent survival instincts. I believe we are all born with survival instincts that are passed on [...]

← Previous Entries

customers

Customer Wants a Full Price Breakdown…

Contractors Are Buying Supplies And Then Returning Them

A Face-to-Face Meeting Gets a Contract Signed

Are You Making Your Clients Feel Warm & Fuzzy?

Slow Down…

Pesky Homeowner Peaks Over My Shoulder

Contractor Tips Are Great!

My Client Wants To Get Their Own Materials!

Getting In Front Of The Right Customers

Body Language: Sell Yourself Before You Sell Your Company

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